American Diamond Blades Corporation

SHIPPING & PICKUP POLICIES

In response to COVID-19, our delivery partners are offering no-contact delivery in your area. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave lower-cost shipments at your door with no signature required. And, as always, delivery will be fast and free.

To manage your order, call 1-877-872-6343 or 1-561-571-2166, also you can email Customer Service at support@americandiamondblades.com to arrange delivery or pickup. If your order has already been shipped, you can use your tracking link to redirect your shipment to a pickup point, hold it at a secure location, or fill out a signature waiver or shipment release. We can also generate a return label and have one emailed to you. Then contact the carrier to arrange a free, no-contact pickup. Or return your product to the original place of purchase or to the original American Diamond Blades Corporation Reseller.

Shipping & Delivery

Shipping is free on all orders. Items in your order may have different shipping availability. To be able to offer our customers the very best American made products at the very best prices, we work on very tight margins, therefore if the product is in stock, we ship the product out as quickly as possible and as cost effective as possible.

Free Next-Day Shipping:

Usually available (as a courtesy and for emergencies only) on any order over $1,500 and that does not include a saw, core drill or any other machine or equipment that is not manufactured by American Diamond Blades Corporation. (Next Day Shipping is available on any order, for a fee, as long as the item is in stock)

Free 2-Day Shipping

Available on most in-stock items, on any order over $750 and that does not include a saw, core drill or any other machine or equipment that is not manufactured by American Diamond Blades Corporation. (2-Day Shipping is available on any order, for a fee, as long as the item is in stock)

American Diamond Blades Corporation uses the best carriers in the business to make sure your order gets to you on time. Please note that we do not deliver to P.O. box addresses.

Guaranteed Shipping Services

In some areas, you can also choose faster delivery options for an additional fee.

  • Scheduled Courier Delivery → Delivers on the same day, within two hours (available during business hours on select items, to certain zip codes)

    Where available, you can choose a scheduled delivery service for each item in your order.

    Delivery times may vary according to your selected address and item availability. A signature may be required.

  • Guaranteed Next-Day Shipping → Delivers in one business day

Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order. A signature may be required for delivery.

Ships Time

The Ships time is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order. While American Diamond Blades Corporation works hard to ship every order as quickly as possible, items that are custom manufactured, or more popular may have longer shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery from American Diamond Blades Corporation cost includes tip.

You can find delivery costs at checkout or in the Order Confirmation email.

Puerto Rico

  • Average transit time is 2–5 days.
  • Carriers deliver to Culebra and Vieques twice per week.
  • Overnight shipping is available to some zip codes for an additional cost.

American Diamond Blades Corporation Pickup

Once you’re ready to purchase, select Pick up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. We’ll send you a pickup notification email when your order is ready to be picked up. In some instances, you may also be able to select a window of time to pick up your order at an American Diamond Blades Corporation Reseller. This Check-In Window will ensure that your order is available shortly after you arrive. Just check in with a Specialist when you get to the store. If you’re unable to come in during this time window, you can pick up your order afterward, but wait times may vary.

You’ll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an American Diamond Blades Corporation Reseller, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

Text Notifications

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you’ll receive will vary depending on the orders you placed.

What to Expect

Once your order is shipped or available for pickup, we’ll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to American Diamond Blades Corporation. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit americandiamondblades.com privacy-policy. You can also review our Returns Policy at americandiamondblades.com/returns-and-shipping.

Carrier Delivery Options

American Diamond Blades Corporation chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to American Diamond Blades Corporation. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, American Diamond Blades Corporation offers an easy option for you to receive your package.

Pick up package at carrier’s local facility

After the first delivery attempt, you can request to pick up your package at our carrier’s local facility. Call the number on the carrier’s Delivery Notice and inform them you’d like to pick up your package in person.

To pick up your package from the carrier’s local facility, you may need:

  • The Delivery Notice
  • Government ID (driver’s license, passport) that matches the package name and address
  • Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shipping Policies

Shopping in the U.S.

Items purchased online from American Diamond Blades Corporation ship within the continental US, Alaska, Hawaii and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside of the United States. You may not export any products purchased online from American Diamond Blades Corporation.

Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories:

  • American Samoa
  • Armed Forces Africa
  • Armed Forces Americas
  • Armed Forces Canada
  • Armed Forces Europe
  • Armed Forces Middle East
  • Armed Forces Pacific
  • Guam
  • Northern Mariana Islands
  • Palau
  • U.S. Virgin Islands

Simply shop americandiamondblades.com with the payment method of your choice, and we’ll ship the order to any address within the 50 United States.

We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states. Let us help you find an American Diamond Blades Corporation Reseller to assist you in purchasing American Diamond Blades Corporation products locally.