RETURNS AND REFUNDS
American Diamond Blades Corporation
RETURNS AND REFUNDS TERMS AND CONDITIONS (“TERMS”)

U.S. Returns and Refunds Policy

Thanks for shopping with American Diamond Blades Corporation. We appreciate the fact that you prefer to buy quality, American made products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the American Diamond Blades Online Store, in an American Diamond Blades Reseller’s Retail Store, or on the phone with the American Diamond Blades Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “American Diamond Blades Corporation” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions with American Diamond Blades Corporation. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order by phone, at AmericanDiamondBlades.com or making a purchase at an American Diamond Blades Reseller’s Retail Store, you agree to the terms set forth below along with American Diamond Blades Corporation’s Privacy Policy (Opens in a new window).

American Diamond Blade’s Lifetime, No Questions Asked, Return Policy

We stand behind our products 100% and customer satisfaction is such a huge part of our principles, not only as business owners, but also as Americans. That is why we put our money where our mouth is and offer the industry’s ONLY Lifetime Return Policy on our American made diamond embedded tools including but not limited to diamond blades, diamond core bits, diamond cup wheels, diamond polishing pads, diamond wire and diamond chain. The products must be returned by the original person who purchased the product and must have been bought directly from American Diamond Blades Corporation. You must return the product with the original receipt (or gift receipt) from American Diamond Blades Corporation. American Diamond Blades Corporation does reserve the right to not grant a return if we feel that someone is abusing our policy for personal gain. Please contact American Diamond Blades Corporation for a RAN (Return Authorization Number) by calling 1-800-895-9515 or 1-561-571-2166, also you can email Customer Service at support@americandiamondblades.com

Standard Return Policy Terms

We fundamentally believe you will be thrilled with the products you purchase from American Diamond Blades Corporation. That’s because we go out of our way to ensure that they are not only designed and manufactured to exceed your expectations but also and most importantly American made by Americans, in America. No short cuts. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

Products can be returned only in the country or region in which they were originally purchased.

The following products are not eligible for return: American Diamond Blades Corporation Gift Cards, electronic software downloads for construction training and construction certification programs.

For returns to American Diamond Blades Corporation for cash, cash equivalent, and check transactions over $750, American Diamond Blades Corporation will mail a refund check to you within 10 business days unless other arrangements have been agreed upon by both you the customer and your American Diamond Blades Corporation sales representative.

Should you wish to return ten or more of the same product, you must return to the American Diamond Blades Corporation where originally purchased.

In the case of items returned with a gift receipt, American Diamond Blades Corporation will offer you an American Diamond Blades Corporation Gift Card or store credit valued with equal amount.

Returns of STIHL, Husqvarna, Hilti, Core Cut, ICS, Norton Clipper, Soff-Cut, Makita, DeWalt or other machines bought from American Diamond Blades Corporation

American Diamond Blades Corporation’s products from STIHL, Husqvarna, Norton or any other manufacturer of saws, core drills or other equipment must be returned within 30 days and may only be returned or exchanged if it’s in its original box, undamaged and unmarked condition after passing inspection at one of American Diamond Blades Corporation’s facilities. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.

Pricing and Price Reductions/Corrections

American Diamond Blades Corporation reserves the right to change prices for products displayed at/on the AmericanDiamondBlades.com website at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product from American Diamond Blades Corporation, please ask to speak to a Manager for a refund of the overcharge.

Should American Diamond Blades Corporation reduce its price on any American Diamond Blades – branded product within 14 calendar days from the date you receive your product, feel free to contact the American Diamond Blades Corporation Contact Center Toll-Free at 1-800-895-9515 or 561-571-2166, also you can email Customer Service at support@americandiamondblades.com to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact American Diamond Blades Corporation within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday and human error of web master.

Price protection is only available for up to 244 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.